30 Day Price Match Guarantee & 30 day Replacement
30 Day Price match guarantee
We are committed to making sure that Fabmart.com offers you the best deal for all your purchases. To demonstrate this commitment, we have introduced our price match guarantee policy, where we will refund the difference if you find a better price either online or offline in a span of 30 calendar days from the date of purchase.
This policy is applicable both before you make the purchase or after you make the purchase. All claims are processed in less than 2 business hours. Please follow the process below to help us get back to you at the soonest:
- Send an email to firstname.lastname@example.org or call us on 08060120453 with the details of the store (both online and offline), where you found a better deal
- If we find that the claim is genuine, we will immediately issue you with a discount code for you to place an order or refund the difference in the form of a Fabmart gift voucher (if you have already placed an order)
- The discount code will also include an additional Rs. 100 off. For example: You want to buy a car washer and Fabmart's price is Rs. 7000. You found price of Rs. 6800 on some other website. You just need to contact us and we will give you a discount code for Rs. 300 (Rs. 200 price difference + Rs. 100 bonus discount). You can use this discount code at the time of placing the order and buy the product for Rs. 6700. Now isn't that smart?
Other Terms & Conditions
- Total price (including shipping, taxes and any other charges) will be considered for the sake of comparison.
- Prices should be mentioned in Rs. This offer is applicable to reputed Indian retailers only (both online and offline)
- Before we accept your request, we must be satisfied that the products are identical (including any freebies etc.,) and the product that you found on other reliable website was available to order on that website (including delivery to your pin code)
- When assessing your request, we will only compare total prices (including taxes, handling, delivery and any other charges)
- We reserve the right to change or withdraw the Price Match Guarantee at any time
30 day replacement guarantee
Fabmart.com offers 30 days "no questions asked" replacement guarantee for all products sold on the website in case of damages or defects. This policy is not valid for "change of mind" or "refunds". Refunds are only possible when Fabmart is not able to deliver the product that was orders. Fabmart will replace the defective product with a brand new product at no extra cost. Fabmart will try its best to replace the specific product ordered. However, the company reserves the right to offer an alternate product (of same value or higher) in case the product is out of stock/ production. Normal wear and tear as well damage due to negligence is not covered under this policy. In case of products covered under warranty, the customer is advised to contact the local service centre of the brand for service.
For all eligible products, customers are advised to contact customer service within 30 calendar days from the time of dispatch. Any reasonable cost of shipping (to-and-fro) in case of a replacement will be borne by Fabmart only if there is service deficiency on our part (i.e. incorrect goods shipped or damage during transit etc.,).
In all other cases, the customer will bear the shipping charges.
Process for Product Replacement
Please write to email@example.com with your order details to register your case. Once you receive a confirmation, please ship (do not remember to include all the items that you received originally) the product to the following address:
Customer care - RTO, FabMart.com,
2C/224, 1st Floor, Unit 1, 2nd Main, 2nd Cross,
Kasturi Nagar, Bangalore 560043,
Once we receive the product, we will ship a replacement to your original address
Exceptions to our Return and replacement policy
The following shall not be eligible either for return or replacement:
- Misused products or tampered products
- Electronic products and any other products which comes in sealed condition. Once the seal is broken, only way is to approach the nearest customer care centre of the brand
- Any damage or defect not covered under the manufacturer's warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
- Any custom made or made to order products or products that can't be sold to other customers because of hygiene related concerns including mattresses, furnishing and furniture
All sales and interactions with Madanapalle Retail Private Limited shall be governed by and interpreted and construed in accordance with the laws of India. In case of any disputes with Madanapalle Retail Private Limited/Fabmart, the same shall be subject to courts/authorities/forums in Bangalore only.
Why Buy From Fabmart?
- 01Unique collection of premium products01Unique collection of premium products
Our product range is carefully selected to make sure it suits the taste of our discerning customer base.
- 02Direct access to product experts02Direct access to product experts
You can call our product managers directly. They are the experts in their specific categories and can give you some unbiased advise. This is the first time that an e-commerce venture is offering this facility.
- 03Personalised attention to every customer03Personalised attention to every customer
Most of our customers rate us consistently high because we give personalised attention. Read the testimonials to know more.
- Price Match Guarantee. We will refund the difference
- 30 day replacement guarantee. No questions asked.
- Free Shipping on all our products