Escalation Process
We aimed to resolve all customer queries with in reasonable time. However, if you are not satisfied with our response for any reason, you can escalate it by following the process below:
- Forward your communication so far with FabMart to escalations@fabmart.com and the Customer care team manager will get in touch with you promptly
- Along with your email, please forward your original email along with any relevant details
- Please note that we have an auto filter mechanism that will detect and delete any emails/issues that are not delayed. Generally, we accept only issues that are not resolved in 7 days time for escalation. This is only done to ensure that issues that are really delayed are the ones that are being escalated
Why Buy From Fabmart?
- 01Unique collection of premium products01Unique collection of premium products
Our product range is carefully selected to make sure it suits the taste of our discerning customer base.
- 02Direct access to product experts02Direct access to product experts
You can call our product managers directly. They are the experts in their specific categories and can give you some unbiased advise. This is the first time that an e-commerce venture is offering this facility.
- 03Personalised attention to every customer03Personalised attention to every customer
Most of our customers rate us consistently high because we give personalised attention. Read the testimonials to know more.
- Price Match Guarantee. We will refund the difference
- 30 day replacement guarantee. No questions asked.
- Free Shipping on all our products
